Company Overview:
Hygiena is a microbiology and life science company. Started in 2000 as a spin off from Medical Packaging Corp., Hygiena has grown into one of the dominant players in the ATP hygiene monitoring market. Collectively, the companies share 30 years of experience in developing rapid solutions for the food & beverage, healthcare and life science industries. Hygiena has experienced unprecedented growth over the past 4 years and is forecasting escalating sales in a growing worldwide market. With offices and manufacturing facilities in the USA, United Kingdom and over 80 distributors worldwide, Hygiena's products are used around the world by leading blue chip companies as well as many small and medium sized enterprises.


Customer Service Representative

Posting Date: 09/1/09
Closing Date: Will stay open until filled

Job Overview:
The Customer Service Representative will interface with Hygiena customers, the Accounting, Sales and Manufacturing departments. The scope of this job entails processing orders, learning Hygiena products to speak knowledgably to customers, managing instrument repair program and ensuring the customer quality assistance. Exceptional Customer Service reps will have an opportunity to develop sales skills. Previous exceptional customer service representatives have moved up to Account Managers and work directly with a Sales Manager.

Hygiena is looking for an individual who maintains customer satisfaction and achieves customer service objectives. Potential candidates must have excellent communication, interpersonal and problem-solving skills. Good organization/planning and writing skills are necessary as well. This is a mandatory one year position before being eligible for movement into an account manager position. Only outstanding Customer Service Representatives will be moved to an Account Manager position in the Sales group.

Key Responsibilities:

• Assure correct processing of all orders for Hygiena.

• Invoicing customer and auditing invoices to make sure everything is correct.

• Communicate all technical or quality issues to necessary parties.

• Fulfilling customers' requests via e-mail or phone. Requests will include pricing, shipping, item descriptions, order status, etc...

• Assure orders submitted by customers, distributors and sales managers are processed accurately and completely in a timely manner.

• Manage instrument repair program.

• Talking knowledgably to customers about technical issues and solving problems.

• Preparing shipping, international and other miscellaneous documents as required.

• Assisting sales people in researching new leads and following up on enquiries.

Job Requirements :

• Excellent oral and written communication skills. You must work well with the existing 4 person Customer Service group. This is a tight knit group that requires each person to pull their weight.

• PC proficiency with skills in MS Word and Excel.

• Excellent organizational skills in maintaining files and keeping work area uncluttered.

• Excellent attendance.

• Enjoys undertaking new challenges and responsibilities.

• Able to work and multitask in a fast-paced environment.

Qualifications:

• Bachelors Degree in Biology, Business or Communication. Or two to five years’ related experience and/or training required; or equivalent combination of education and experience.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Detail-oriented, multitasking ability and ability to work in an environment with changing priorities.

• Ability to work independently and within a team.

Salary and Benefits:

• Competitive market salary based upon experience.
  Comprehensive Benefit Package includes:

• Medical Health Insurance w/ Life Insurance Benefit included.

• 401K Plan

• 11 Paid Holidays plus 5 Personal Time-Off Days.

• Optional Dental, Vision, Disability Insurance Plans.